Shipping policy
Shipping & Delivery Policy
Last updated: 7 September 2026
At NicheNova, we aim to make delivery as clear and straightforward as possible.
Order processing
We aim to process orders within 1–2 business days.
Processing times may occasionally be longer during busy periods, product launches, public holidays or other circumstances outside our control.
Orders are not dispatched on weekends or UK public holidays.
UK shipping
Our current UK shipping options are:
-
UK Delivery
Standard delivery: £3.99 for orders under £40. -
FREE Standard Delivery on orders of £40 or more.
Delivery estimates are provided at checkout where available. Tracking information will be provided where available once your order has been dispatched.
The shipping options available to you will be shown at checkout.
Delivery times
Delivery times can vary depending on the destination, courier and fulfilment conditions.
Where an estimated delivery timeframe is available, it will be shown at checkout or provided once your order has been processed.
Please note that delivery estimates are not guaranteed and may occasionally be affected by courier delays, weather, customs or other circumstances outside our control.
Tracking
Where tracking is available for your delivery service, tracking details will be provided once your order has been dispatched.
Tracking availability may vary depending on the courier and shipping service used.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your delivery details carefully before placing your order.
If you notice an error in your delivery address, contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
Delayed orders
Occasionally, deliveries may take longer than expected due to circumstances outside our control.
If your order appears significantly delayed, please contact us at nichenovabusiness@gmail.com and we will help investigate the delivery.
Lost or damaged deliveries
If your order arrives damaged, or you believe it has been lost in transit, contact us as soon as reasonably possible at:
Please include your order number and any relevant photos if the parcel arrived damaged.
International delivery
NicheNova may offer international delivery to selected destinations.
Availability, shipping costs and any applicable delivery options will be shown at checkout.
International customers may be responsible for customs duties, import taxes or other local charges where applicable.
Contact
For shipping or delivery questions, contact:
NicheNova
Email: nichenovabusiness@gmail.com