Refund policy
Returns & Refunds Policy
Last updated: 7 September 2026
At NicheNova, we want you to be happy with your order. We offer a 30-day voluntary return policy, in addition to any statutory rights you have as a consumer.
30-day voluntary returns
You may request a return within 30 days of receiving your order.
To qualify under our voluntary 30-day return policy, the item should be returned in substantially the same condition in which you received it, with all original contents and accessories, and, where reasonably possible, in its original packaging.
You may inspect the products after receiving them, but items that have been used beyond what is reasonably necessary to inspect them may not qualify for our voluntary return policy.
You will also need your order number, receipt or other proof of purchase.
To request a return, contact us at:
If your return is accepted, we will provide instructions explaining where and how to return your order. Please do not send a return to any address until we have provided return instructions.
UK statutory cancellation rights
If you are a UK consumer purchasing online, you have statutory cancellation rights for most goods.
You may tell us that you wish to cancel your order within 14 days after receiving it, without giving a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
You are entitled to inspect the goods in the same way you reasonably could in a shop. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to reduce the refund to reflect any loss in value.
These statutory rights apply independently of our voluntary 30-day return policy and are not affected by anything in this policy.
Return postage
For a return because you have changed your mind, you are responsible for the direct cost of returning the goods unless we specifically agree otherwise.
If an item is faulty, damaged, not as described or you received the wrong item, please contact us before returning it. Where we are responsible for the issue, we will provide appropriate return instructions and cover reasonable return costs where required.
We recommend using a tracked return service when you are responsible for arranging the return.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If your order is damaged, faulty, not as described or you have received the wrong item, contact us as soon as reasonably possible at nichenovabusiness@gmail.com so we can investigate and put things right.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Where goods are faulty, not as described or not fit for purpose, you may have rights to a refund, repair or replacement. For qualifying faulty goods, consumers may have a short-term right to reject them and receive a refund within the first 30 days.
Exceptions
Certain goods can legally be excluded from normal change-of-mind cancellation rights, including some personalised or made-to-order goods, perishable goods and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Where an exception applies to a particular NicheNova product, we will make this clear before purchase.
This does not affect your rights if an item is faulty, damaged, not as described or otherwise fails to meet your statutory rights.
Sale and discounted items
Products purchased in a sale or using a promotional discount retain the same statutory rights as full-price goods.
Our voluntary 30-day return policy also applies to discounted NicheNova products unless we clearly state otherwise before purchase.
Exchanges
If you would like a different product, the simplest option is normally to return the original item and place a new order once the return has been accepted.
If your item is faulty or incorrect, contact us first so we can determine the appropriate remedy.
Refunds
Once we receive your return, we will inspect it and let you know when your refund has been processed.
For statutory cancellations, we will refund the price paid for the goods together with the cost of our least expensive standard delivery option, where required by law. Any additional amount paid for an upgraded or express delivery service does not have to be refunded beyond the cost of standard delivery.
Where statutory cancellation rules apply, refunds will be made without undue delay and normally no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.
Refunds will normally be made to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.
International customers
If you are purchasing from outside the UK, you may have additional mandatory consumer rights under the laws of your country. Nothing in this policy is intended to limit rights that cannot legally be excluded.
Contact us
For returns, refunds or questions about this policy, contact:
NicheNova
Email: nichenovabusiness@gmail.com